Newest Features & Updates

We’re constantly adding new functionality to the mobile app and web software. Your annual subscription includes all the latest features.

July 26, 2022

New CityReporter Features Will Be Released Tonight

We have some great new features to tell you about. All modules will have filter and sorting options on the Summary screen of the mobile app. In addition, Facilities & Buildings users will now be able to create and edit locations on the mobile app. Read more about these updates below.

The latest version of the mobile app will be available today at 11 PM EST. Download version 6.4.88 for Android devices from the Google Play Store and version 6.4.49 for Apple devices from the App Store.

Feel free to contact us if you have any questions about the new features.

Filtering and Sorting on the Summary Screen

Summary screen filterLong lists of permits, parks, and work orders can be difficult to manage. New filtering and sorting options will help you find what you’re looking for.

At the top of the Summary screen, there will be a text field for filtering the list. On Android devices, tap the magnifying glass icon to start typing. On iPhones and iPads, simply tap in the text field.

Next to the filter, a dropdown will let you sort by various options, such as Permit Ref #, Location, and Area. Press the arrow button to switch the sorting order between ascending and descending.



Create a Location on the Mobile App

You no longer need to go back to your computer when you want to add a new facility location to inspect. The mobile app will now let you create or edit a location while you’re out in the field. Press the main menu button and select Create Location. Then enter the address info, select required inspections, and create one or more optional contacts. The new location will be uploaded to the cloud next time you file.

To edit a location, open the facility and press Menu > Location Info & Required Inspections. Update the address info, required inspections, and contacts as needed. File to sync the info with the web software.

June 14, 2022

Apple App Update Available Tuesday Night

We fixed some issues and made performance improvements in the CityReporter Mobile app for Apple devices. An update will be released tonight, June 14th, so if you have an iPhone or iPad, please download CityReporter Mobile version 6.4.41 from the App Store tomorrow.

Feel free to contact us if you have any questions about this update.

June 3, 2022

Android App Update Will Be Available Monday

We fixed some issues and made performance improvements in the CityReporter Mobile app for Android devices. An update will be released this weekend, so please download CityReporter Mobile version 6.4.76 for Android from the Play Store on Monday.

Let us know if you have any questions about this update.

April 12, 2022

Facility Rental Schedule Now in CityReporter Mobile

In the latest update to our mobile app, you can download your rental schedule in the Facilities & Buildings module. When scheduling rental events in the web software, make sure to assign yourself as the inspector. Then in the mobile app, simply press Schedule > Get Schedule to download a list of events assigned to you. Tap on an event to view all associated locations and proceed with your pre- and post-event inspections.

Download CityReporter Mobile version 6.4.71 for Android from the Play Store and version 6.4.40 for Apple from the App Store tonight.

Please don’t hesitate to reach out to us to learn more about the Facility Rental Scheduler.

Facility rental schedule

April 5, 2022

Exciting New Features in CityReporter

We’re excited to announce our latest enhancements to the Facilities & Buildings module, Asset Tracker, Mapping, and Work Orders.

  • New facility rental scheduler
  • Add and edit assets from the map view
  • Improved push notifications for work orders
  • Full editing of inspections when Approval enabled

Read more about these new features below and let us know if you have any questions.


Facility Rental Scheduler

A new Rental Scheduler has been added to the Facilities & Buildings module. You can book events in the calendar and associate rental locations to those events. Use the Rental Fault question type in your pre- and post-event inspections to track Tenant Charge Backs on any damage to the facilities. New reporting options provide a summary of Tenant Charge Backs by facility or by event.

Facility Rental Scheduler

Asset and Mapping Enhancements

The integrated Asset Tracker and Mapping modules provide a powerful tool for geolocating your city’s stationary assets. Not only can you see asset icons on a map, but you can now edit asset attributes and add new assets right from the map view.

Asset mapping

Improved Push Notifications for Work Orders

Push notifications have been a welcome addition to the Work Orders module. Now they are more reliable than ever. Work orders are automatically pushed to your iPhone, Android phone, or Internet-connected tablet as soon as they are assigned to you.

Full Editing of Inspection Records

When the Approval feature is enabled in the Parks, Sportfields, Facilities, or Fire modules, you have the ability to edit all questions in your inspection records. There are no restrictions, so you can update text and change the answers as needed. Once you approve the inspection, it can no longer be edited, giving you rock-solid documentation.

March 16, 2022

CityReporter Mobile Update Available Tonight

We have been working on improving the mobile app “under the hood”. Our newest update includes several minor fixes and performance enhancements. Download CityReporter Mobile version 6.4.64 for Android from the Play Store and version 6.4.38 for Apple from the App Store tonight.

Feel free to contact us if you need assistance with this update or anything else in the software.

February 14, 2022

Searchable Combos Added to CityReporter

Our latest feature lets you search the text of combo fields, making it easier to find the combo option you want to add to your inspection. Read more about it below.

Download version 6.4.57 of Android app from the Play Store and version 6.4.37 of the Apple app from the App Store tonight.

Let us know if you have any questions about this update.


How to Search for a Combo Option

Searchable comboOn the inspection screen, not only are combo question types searchable, but also preloaded fault descriptions and notes.

You will now see a search button next to the combo field (circled in the screenshot). Press the button to go to the search screen.

Searchable comboOn the search screen, start typing some text to view a list of matching combo options. Select one of the options to add it to your inspection.

February 7, 2022

Update to Permit Fee Discounts and Surcharges in CityReporter

We’ve enhanced the way discounts and surcharges on permit fees work. Now when you add a discount or surcharge on the Fees tab, you have the choice of applying it to one or more line items.

Apply discount to permit fees

The discount or surcharge then appears in the fees table immediately under the fee it applies to.

Permit fees with discounts applied

These changes offer better flexibility and improved clarity. Let us know if you have any questions or comments about the enhancements.

January 26, 2022

Update Your CityReporter Mobile App Tonight

Our developers are always working on improving the software. A new question type, All Roads, has been added to the Roads & Highways module and the Work Orders module. It lets you select from a list of all roads rather than filtering by Area first. The latest update to the mobile app also has a number of small fixes and enhancements.

Please download version 6.4.55 of the Android app from the Google Play Store, and version 6.4.34 for Apple devices from the App Store when available tonight.

If you have any questions about CityReporter, feel free to call or email us.

January 6, 2022

Conditional Questions Now Available

Happy new year! We’re back from holidays and already have a new feature to tell you about. Your checklists can now contain conditional questions that display during your inspection only if a checkbox is enabled. This allows you to show and hide sections of a checklist depending on whether they apply.

Conditional questions

How To Add Conditional Questions

To get all the latest features and enhancements, download the mobile app update that we’re releasing tonight. Version 6.4.53 of the Android app will be available from the Google Play Store, and version 6.3.32 for Apple devices will be available from the App Store.

Feel free to contact us if you have any questions about this update.