We’re constantly adding new functionality to the mobile app and web software. Your annual subscription includes all the latest features.
November 16, 2022
Enhancements to the Permits & Construction Module
We’ve added a number of small enhancements to the Permits & Construction module to make it work even better. Here’s what you need to know:
Expiry Dates
A permit no longer needs to have an expiry date – the field can be left blank. If you don’t want your new permits to have an auto-calculated expiry date, go to Setup and clear the Months field under Permit Expiry Settings. Let us know if you would like us to do a bulk update and remove the expiry date from all existing permits.
Fee History
From this point forward, permit fee transactions will be logged. You can view a permit’s fee transactions history by clicking the Fee History button on the Fees tab.
Improved Email Logging
Logs for inspection email reports will include more details going forward. Under the Inspection Activity Synopsis, click the Email Log button to view the Date Sent, Email Subject, and Recipients.
Occupancy Inspection Notification
Notify one or more of your staff members when the occupancy inspection has passed. Go to Setup > Form Management and select the Occupancy Form. Pick an email address from the list or enter a new email. Recipients will be sent a copy of the occupancy inspection report when it has been completed with no rejections.
Excel Versions of Reports
You may not be aware that some of the reports are now available in Excel format. Permits Expiring, Expired Permits, and Permit Status History reports can be exported as spreadsheets, giving you the flexibility to sort and edit the data.
We hope you like these improvements to the software. Feedback is always welcome. Also let us know if you have any questions we can help you with.
October 27, 2022
Asset Mapping and Other New Features
We have now added mapping features to the Asset Tracker module. You will be able to view your assets on a map and get directions to one or more assets in Google Maps.
The Time and Date fields have also been updated to allow them to be empty when non-mandatory. In addition, there is a new question type called Blank Line which lets you add spaces to your forms.
The latest version of the mobile app will be available today. Download version 6.5.08 for Android devices from the Google Play Store and version 6.4.61 for Apple devices from the App Store.
Read below for more info on the asset mapping. Please let us know if you have any questions or feedback about the new features.
Asset Mapping
Only assets with GPS coordinates will show up on the mobile map. In the web software, go to Asset Management, open an asset, and add a marker to the map on the Location tab. When you download that asset to the mobile app, it will display on the map at the location that you set. You can also create an asset on your mobile device in the field, and set the location to your current GPS coordinates.
To view asset mapping on an Android device, press the menu button at the top left of the summary screen and press View Map. On an iPhone or iPad, the Map button is at the top right of the summary screen.
Two buttons at the top of the map give you options for direction and location:
1. The Compass button rotates the map around you to show the direction you’re facing. When toggled off, the map points north.
2. The Location button centers the map to your location, as indicated by the blue dot, and follows you as you move. To move the map, toggle the button off so the map no longer follows your location.
When you tap on an asset marker, you can select from the following options:
Show Route: Opens directions to the asset in Google Maps.
Add Waypoint: Add a waypoint for each asset you want to navigate to. Then when you press Show Route, directions to all waypoints will open in Google Maps.
View Inspections: Takes you to the asset’s inspection/audit form.
October 18, 2022
New Email Groups Feature in Permits & Construction
Target your building inspection reports to the right people
We’re introducing a new feature in the Permits & Construction module called Email Groups. It helps you send out inspection reports more precisely. Let’s say a plumbing contractor wants to receive only plumbing related inspections by email. You can customize which reports are sent to them by adding them to a plumbers email group.
Full instructions on setting up email groups are available here:
How To Set Up Email Groups for Permit Contacts
If you have any questions, feel free to reach out to us by phone or email.
September 28, 2022
Checklist Management
renamed to
Form Management
To better reflect the enhanced form building capabilities of the software, “Checklist Management” is now called “Form Management” under Setup. You can build and edit numerous types of forms to fit your needs.
The functionality you’re used to is still available – you can use a variety of question types to build inspection forms for playgrounds, buildings, workplace safety, etc. Advanced functionality in many of the CityReporter modules now includes options for your forms to have interactive data, connect to new reporting options, GPS functionality and more.
The connected functions and new question types enable you to create custom forms for things like code enforcement citations, rental damage and cleaning chargeback reports, public concern request forms, and many others.
If you’d like a refresher on how to customize and enhance your forms, take advantage of our free online training with one of our team members. Contact us today to book a training session for you and your staff.
September 12, 2022
New Mapping Features in the CityReporter Mobile App
We are excited to introduce new mapping features in the Facilities & Buildings module. The mobile app will display your facilities on a map. You will be able to view inspections from the map screen and get directions to one or more facilities in Google Maps.
The latest version of the mobile app will be available today at 11 PM EST. Download version 6.4.97 for Android devices from the Google Play Store and version 6.4.53 for Apple devices from the App Store.
Read below for more info on the mapping features and contact us if you have any questions about them.
Facility Mapping
Only facilities with GPS coordinates will show up on the mobile map. In the web software, go to Facility Management, open a location, and click GPS Point to add a marker to the map. When you download that facility to the mobile app, it will display on the map at the location that you set.
On an Android device, press the menu button at the top left of the summary screen and press View Map. On an iPhone or iPad, the Map button is at the top right of the summary screen.
Two buttons at the top of the map give you options for direction and location:
1. The Compass button rotates the map around you to show the direction you’re facing. When toggled off, the map points north.
2. The Location button centers the map to your location, as indicated by the blue dot, and follows you as you move. To move the map, toggle the button off so the map no longer follows your location.
When you tap on a facility marker, you can select from the following options:
Show Route: Opens directions to the facility in Google Maps.
Add Waypoint: Add a waypoint for each facility you want to navigate to.
View Inspections: Takes you to the list of inspection forms and records for that facility.
August 10, 2022
An Update to the Android App Will Be Released Tonight
We will be releasing an update to the CityReporter Android app this evening. The new version contains some minor fixes. If you have an Android device, please download Version 6.3.89 from the Google Play Store tonight.
Feel free to contact us by phone or email if you have any questions about this update.
July 26, 2022
New CityReporter Features Will Be Released Tonight
We have some great new features to tell you about. All modules will have filter and sorting options on the Summary screen of the mobile app. In addition, Facilities & Buildings users will now be able to create and edit locations on the mobile app. Read more about these updates below.
The latest version of the mobile app will be available today at 11 PM EST. Download version 6.4.88 for Android devices from the Google Play Store and version 6.4.49 for Apple devices from the App Store.
Feel free to contact us if you have any questions about the new features.
Filtering and Sorting on the Summary Screen
Long lists of permits, parks, and work orders can be difficult to manage. New filtering and sorting options will help you find what you’re looking for.
At the top of the Summary screen, there will be a text field for filtering the list. On Android devices, tap the magnifying glass icon to start typing. On iPhones and iPads, simply tap in the text field.
Next to the filter, a dropdown will let you sort by various options, such as Permit Ref #, Location, and Area. Press the arrow button to switch the sorting order between ascending and descending.
Create a Location on the Mobile App
You no longer need to go back to your computer when you want to add a new facility location to inspect. The mobile app will now let you create or edit a location while you’re out in the field. Press the main menu button and select Create Location. Then enter the address info, select required inspections, and create one or more optional contacts. The new location will be uploaded to the cloud next time you file.
To edit a location, open the facility and press Menu > Location Info & Required Inspections. Update the address info, required inspections, and contacts as needed. File to sync the info with the web software.
June 14, 2022
Apple App Update Available Tuesday Night
We fixed some issues and made performance improvements in the CityReporter Mobile app for Apple devices. An update will be released tonight, June 14th, so if you have an iPhone or iPad, please download CityReporter Mobile version 6.4.41 from the App Store tomorrow.
Feel free to contact us if you have any questions about this update.
June 3, 2022
Android App Update Will Be Available Monday
We fixed some issues and made performance improvements in the CityReporter Mobile app for Android devices. An update will be released this weekend, so please download CityReporter Mobile version 6.4.76 for Android from the Play Store on Monday.
Let us know if you have any questions about this update.
April 12, 2022
Facility Rental Schedule Now in CityReporter Mobile
In the latest update to our mobile app, you can download your rental schedule in the Facilities & Buildings module. When scheduling rental events in the web software, make sure to assign yourself as the inspector. Then in the mobile app, simply press Schedule > Get Schedule to download a list of events assigned to you. Tap on an event to view all associated locations and proceed with your pre- and post-event inspections.
Download CityReporter Mobile version 6.4.71 for Android from the Play Store and version 6.4.40 for Apple from the App Store tonight.
Please don’t hesitate to reach out to us to learn more about the Facility Rental Scheduler.
April 5, 2022
Exciting New Features in CityReporter
We’re excited to announce our latest enhancements to the Facilities & Buildings module, Asset Tracker, Mapping, and Work Orders.
- New facility rental scheduler
- Add and edit assets from the map view
- Improved push notifications for work orders
- Full editing of inspections when Approval enabled
Read more about these new features below and let us know if you have any questions.
Facility Rental Scheduler
A new Rental Scheduler has been added to the Facilities & Buildings module. You can book events in the calendar and associate rental locations to those events. Use the Rental Fault question type in your pre- and post-event inspections to track Tenant Charge Backs on any damage to the facilities. New reporting options provide a summary of Tenant Charge Backs by facility or by event.
Asset and Mapping Enhancements
The integrated Asset Tracker and Mapping modules provide a powerful tool for geolocating your city’s stationary assets. Not only can you see asset icons on a map, but you can now edit asset attributes and add new assets right from the map view.
Improved Push Notifications for Work Orders
Push notifications have been a welcome addition to the Work Orders module. Now they are more reliable than ever. Work orders are automatically pushed to your iPhone, Android phone, or Internet-connected tablet as soon as they are assigned to you.
Full Editing of Inspection Records
When the Approval feature is enabled in the Parks, Sportfields, Facilities, or Fire modules, you have the ability to edit all questions in your inspection records. There are no restrictions, so you can update text and change the answers as needed. Once you approve the inspection, it can no longer be edited, giving you rock-solid documentation.
March 16, 2022
CityReporter Mobile Update Available Tonight
We have been working on improving the mobile app “under the hood”. Our newest update includes several minor fixes and performance enhancements. Download CityReporter Mobile version 6.4.64 for Android from the Play Store and version 6.4.38 for Apple from the App Store tonight.
Feel free to contact us if you need assistance with this update or anything else in the software.
February 14, 2022
Searchable Combos Added to CityReporter
Our latest feature lets you search the text of combo fields, making it easier to find the combo option you want to add to your inspection. Read more about it below.
Download version 6.4.57 of Android app from the Play Store and version 6.4.37 of the Apple app from the App Store tonight.
Let us know if you have any questions about this update.
How to Search for a Combo Option
On the inspection screen, not only are combo question types searchable, but also preloaded fault descriptions and notes.
You will now see a search button next to the combo field (circled in the screenshot). Press the button to go to the search screen.
On the search screen, start typing some text to view a list of matching combo options. Select one of the options to add it to your inspection.
February 7, 2022
Update to Permit Fee Discounts and Surcharges in CityReporter
We’ve enhanced the way discounts and surcharges on permit fees work. Now when you add a discount or surcharge on the Fees tab, you have the choice of applying it to one or more line items.
The discount or surcharge then appears in the fees table immediately under the fee it applies to.
These changes offer better flexibility and improved clarity. Let us know if you have any questions or comments about the enhancements.
January 26, 2022
Update Your CityReporter Mobile App Tonight
Our developers are always working on improving the software. A new question type, All Roads, has been added to the Roads & Highways module and the Work Orders module. It lets you select from a list of all roads rather than filtering by Area first. The latest update to the mobile app also has a number of small fixes and enhancements.
Please download version 6.4.55 of the Android app from the Google Play Store, and version 6.4.34 for Apple devices from the App Store when available tonight.
If you have any questions about CityReporter, feel free to call or email us.
January 6, 2022
Conditional Questions Now Available
Happy new year! We’re back from holidays and already have a new feature to tell you about. Your forms can now contain conditional questions that display during your inspection only if a checkbox is enabled. This allows you to show and hide sections of a form depending on whether they apply.
To get all the latest features and enhancements, download the mobile app update that we’re releasing tonight. Version 6.4.53 of the Android app will be available from the Google Play Store, and version 6.3.32 for Apple devices will be available from the App Store.
Feel free to contact us if you have any questions about this update.